Registration Frequently Asked Questions

Payment of Fees


Fees may be paid by cash, check, Visa, Discover, or MasterCard at the time of registration. All monies are immediately deposited.

Returned Checks


If a check is returned unpaid, there is a $35 insufficient check fee in addition to the original amount of the check payable by cash or money order within 10 days. Failure to do so in the specified time will result in turning the check over to the police department for further action.

Program Cancellation


If the program is canceled due to insufficient registration, a full refund will be made through the Village within seven (7) to fifteen (15) working days.

Class Cancellation


If a class is canceled during the program, participants will be notified of the make up date by phone, in writing through a hand-out at class, or through the mail.

Refund Policy


Refunds are issued as follows - 100% before the start of week one; 75% before the start of week two; 50% before the start of week three; 25% before the start of week four; and no REFUND after week four. Refunds will be issued in 30 to 60 days.

Age Criteria Policy


Appropriate age levels have been established by our supervisors to ensure a rewarding experience for all children. Children must meet the age requirements of a class within two weeks after the starting date of the class (with the exception of Creative Play). Noncompliance with age requirements can result in removal from the program. The Recreation Department reserves the right to request a birth certificate if the age of the child is in question.

Program Enrollment Policy


All programs have minimum and maximum enrollments. If the minimum enrollment has not been reached by the stated deadline, the Recreation Department reserves the right to cancel, postpone, or consolidate the program with another. If a program is canceled, full refunds will be issued.


Behavior Policy


Participants are expected to exhibit appropriate behavior at all times. The following guidelines have been developed to help make the Recreation Department safe and enjoyable for all participants. Participants shall: 1) show respect to all participants and staff; 2) refrain from using foul language; 3) refrain from causing bodily harm to another participant or staff; 4) show respect for equipment, supplies and facilities.

Insurance


The Romeoville Recreation Department carries no medical insurance and assumes no liability for personal injuries or loss of personal property while attending Recreation Department activities. A participant's own policy must cover any medical costs incurred.


Toilet Training Policy


Children enrolled in a Romeoville Recreation Department program for ages 3 and older must be toilet trained unless it is a parent/toddler class. Recreation Department programs stress the importance of children practicing their independence and we do not aid children in the bathroom. Our instructors are not responsible for diaper changing or toilet training. The Recreation Department reserves the right to deny participation by a child age 3 or older if they are not toilet trained.

We Love Parents But...


With your child's best interest in mind, parents are invited to their child's last class meeting only. Our instructors always welcome the opportunity to discuss a participant's progress with parents at any time. Thank you for your cooperation.

Inclusion Aides


Northern Will County Special Recreation Association provides qualified staff to help assist the Romeoville Recreation Department's community recreation leaders in providing recreational programs for children and adults with special needs in a safe environment.

Inclusion aides assist participants with activities provided through the Recreation Department and with any accommodations needed to make sure it is an optimal experience for participants. If your child needs assistance in a program, please mention this on your registration form or upon registration.

We do our best to provide inclusion aides for all requests; however, from time to time an aide may not be available because of the class time or day.

Resident Rate Passes


Resident Rate Passes are available for non residents who wish to register for classes at a resident rate. These passes can be purchased for $100/household and will allow non residents to register for classes at the resident rate during the last three days of the registration period (walk-in registration only). Resident Rate Passes are good for one year from the date of issue. These passes are eligible for all recreation classes; they do not apply to the Birthday Party Packages, Open Gym, Child Care, Fit 4 Life, or rentals.

ID Policy


All registrants will be asked to show one form of photo identification to ensure residency and confirm information on file. Please be prepared to show identification at any time.

Program Scholarships

Program scholarships are to assist families in need and are based on the availability of funds.  These scholarships are only available to Romeoville residents who can provide proof of income or eligibility of need (i.e. free/reduced school lunch program, IL Dept. of Public Aid recipient, most recent W-2 for all members living in household).  In addition, proof of Romeoville residency is also required.  Applications can be picked up at the Recreation Center and must be submitted during the registration period with supporting documentation.  Notification of scholarship approval will be provided after the registration period.  Scholarships will not provide 100% of program fees, do not pay for program supplies, and Day Camp, Creative Play Preschool, and Before and After School childcare programs are excluded.  Please contact the Recreation Center for more information at 815-886-6222.